The products we offer for sale are manufactured in Europe to control the ecological impact of their transport to your home.

Find on each product page, in the detailed information, the exact country of manufacture.

All products are under the minimum legal guarantee of 2 years from the date of delivery. This guarantee covers all defects in conformity which may appear on the product during this period.

In addition, some brands that Novinea works with provide a much longer warranty, up to 5 or even 10 years. We therefore invite you to contact our Customer Service to find out precisely the guarantees offered by the brand of the product that interests you. We will be happy to help you and answer all your questions.

Our goal is to provide you with quality after-sales service and to assist you throughout the warranty process, if necessary.

At Novinea, we practice public prices recommended by our various partners (designers and brands).

We are constantly updating our catalog to offer you the largest possible selection of designer furniture, lighting and accessories. We build and have established partnerships with a large number of renowned brands and designers.

If you cannot find the item you are looking for on our site, do not hesitate to contact us. We will be happy to help you find the product you are looking for and provide you with everything you need to complete your design project.

As a design specialist, we are at your disposal to respond to all your requests.

We are a platform that allows lovers of beautiful things to simply access a selection of unique objects from the greatest know-how.

In the era of fast and instantaneity, we want to give a new showcase to craftsmen who use all their know-how to produce less, but better, to create objects that have a history, objects destined to stand the test of time. .

Would you like to offer an object found on Novinea? Excellent choice ! Tell us everything by message , and we'll take care of the rest: priceless invoice, packaging, personalized message... We guarantee a unique experience when you open the package.

Sensitive to the know-how, the history of the house and the quality of the products, we identify expert and passionate craftsmen throughout the world, ready to invite you into their universe to share their heritage with you.

When possible, we go to meet them in their workshops, to discover their know-how and their personal stories, specific to a profession or a region.

We are constantly on the lookout for new craftsmen and beautiful skills.

Do you have a proposal for us? Are you a craftsman yourself? Write to us here , we will be delighted to discuss with you.

The amount of your order is debited when it is validated on our website, for all products, whether in stock or made to order.

It is possible to cancel an order placed by contacting our Customer Service by email: support@novinea.fr or by telephone at +33 9 67 26 91 92 .

Please note that if your order is being prepared by our logistics team, you will no longer be able to cancel it. However, if you change your mind after receiving the package, you can request a return by making a request directly from your customer account or by contacting us again.

We offer several payment methods directly on the site by:

1. Credit card (Visa, Mastercard, Amex, Apple Pay);

2. Bank transfer

3. Financing options using the Klarna app for any payment between €35 and €1,500:

a) Payment in three installments over 60 days for all customers located in Spain, France and Italy*;

b) Deferred payment (21 days later on average) for all customers located in Germany, Austria, Belgium, Finland and the Netherlands*;

c) Option of financing your purchases for all customers located in Germany, Austria and Finland*.

*Subject to Klarna's approval of your file.

We offer the possibility of entering a voucher during the payment stage. Once you have added all the products you want to purchase, you can proceed to the step of entering your details. This is when you can enter the promo code from your voucher in the field provided for this purpose.

After entering the code, be sure to click "Redeem" for the discount to be applied to your cart.

Please note that the reduction will not be applied to delivery costs, which will remain your responsibility. We're constantly looking for ways to offer promotions to our customers, so stay tuned so you don't miss any special offers.

We provide an invoice for each order placed on Novinea. This invoice will be available once your order has been shipped and you receive the corresponding confirmation email. You will then be able to download it directly via this email.

If you prefer to view your invoices later, simply log in to your customer account (if you have created one). The “My Orders” tab of your customer account will allow you to access all the invoices for your orders placed with us. You can then view, download and print them at your convenience.

We are proud to offer you comprehensive, quality service, including flexible and convenient billing management options. If you have any questions about your invoices or if you encounter problems accessing them, do not hesitate to contact our Customer Service. We will be happy to help you and answer all your questions.

Our products may be shipped separately. If your order contains, for example, articles of two different brands, there will therefore be two deliveries.

Delivery times will in all cases be those announced in our delivery policy .

Yes. If the item is in stock, you will promptly receive an automated email with your order tracking information.

If the item is made to order, you will receive an order confirmation email as soon as your order is placed with us. You will then receive a second email as soon as your item design is complete and ready to ship. Finally, you will receive a third and final email with delivery tracking information.

In any case, do not hesitate to contact us if you need any information. We support you throughout your experience at Novinea.

You have a period of 14 days after receipt of your order to exercise your right of withdrawal. Remember to contact us first to notify us of your intention to return. In addition, please note that the postage costs of a return are at your expense.

Cannot be returned products that have been made to order or made to measure by our craftsmen and brands, unless they have suffered damage during transport. Contact us and we will see what solutions we can offer you in this case. We are here to answer all your questions and find the best solution for you to be happy with your experience at Novinea.

To make a return in case of damage, please contact us at support@novinea.fr with the details of your order so that we can inform the craftsman or the brand. All items must be returned in their original packaging with label, in perfect condition and without having been used.

We do our best to resolve any issues our customers may have with their items. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the appeal is made within 14 days of the date of the order and the product(s) concerned are not nor discounted or made to order for you. For more information, please read more about our refund policy .

One of our commitments is the protection of our buyers. Simply send us an image or video of the damaged item in question to support@novinea.fr and we will send you a similar replacement item as soon as possible.