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FAQs
Product
The products we offer for sale are manufactured in Europe to control the ecological impact of their transport to your home. Find on each product page, in the detailed information, the exact country of manufacture.
All products are under the minimum legal guarantee of 2 years from the date of delivery. This guarantee covers all defects of conformity that could appear on the product during this period.
Our goal is to provide you with quality after-sales service and to assist you throughout the warranty process, if necessary.
At Novinea, we practice the public prices recommended by our various partners ( Designers & Brands ).
Our catalog is constantly updated to offer you a wide selection of furniture, lighting and designer accessories. We weave and have weaved partnerships with a large number of renowned brands and designers.
If you can't find the item you are looking for on our website, please do not hesitate to contact us. We will be happy to help you find the product you are looking for and provide you with everything you need to complete your development project.
As a design specialist, we are at your disposal to answer all your requests.
Order
We are pleased to offer you a simple and convenient online shopping experience at Novinea. To get started, you can browse our selections and explore our partners' catalogs to find items that inspire you.
To place an order, simply add the desired items to your shopping cart using the appropriate button. Once you have finished your selection, you can access the cart summary page by clicking on " View my cart " or proceed directly to checkout by clicking on " Proceed to payment ".
On your shopping cart page, you can verify that the items and quantities are correct. Once you are satisfied with your order, you can proceed to checkout.
On the checkout page, you need to fill in your contact information and shipping address for delivery, choose your shipping option. You can then select your preferred payment method from those listed. Once you have completed the payment with the chosen method, you will arrive at a thank you page where you can find all the information related to your order. A confirmation email will also be sent to you with all the details of your order.
You can track the status of your order at any time by accessing your customer account if you have created one.
We hope that your shopping experience at Novinea will be pleasant and that the products you receive will meet all your expectations.
Want to gift an item found on Novinea? Excellent choice! Tell us everything by contacting us or adding special instructions to your cart page.
We take care of the rest: invoice without price, packaging, personalized message... We guarantee a unique experience when opening the package.
Once your order is validated, a confirmation email is sent to you. This message contains your order number as well as a summary of your basket. You can also view the details of your order in your personal space if you create an account.
If you have not received your order summary email within an hour, please check your spam or junk folder as our emails can sometimes be directed there. If you still cannot find the confirmation email, please contact us and we will be happy to help you check the status of your order.
It is possible to cancel an order placed by contacting our Customer Service by email: support@novinea.fr or by telephone on +33 9 67 26 91 92 .
Please note that if your order is already being prepared by our logistics team, you will no longer be able to cancel it. However, if you change your mind after receiving the package, you can request a return by making a request directly from your customer account or by contacting us again.
Payment
We offer you several secure payment methods directly on the site:
1. Credit card (Visa, Mastercard, Amex, Apple Pay)
2. Bank transfer
3. Financing options through the Klarna app for any payment between €35 and €1,500:
- Payment in three installments over 60 days for all customers located in Spain, France and Italy*;
- Deferred payment (21 days later on average) for all customers located in Germany, Austria, Belgium, Finland and the Netherlands*;
- Financing option for your purchases for all customers located in Germany, Austria and Finland*.
*Subject to Klarna's approval of your file.
You have the option to enter a voucher during the checkout step. After entering the code, make sure to click "Validate" so that the discount is applied to your cart.
Please note that the discount will not be applied to shipping costs, which will remain your responsibility. We are constantly looking for ways to offer promotions to our customers, so stay tuned to not miss any special offers.
We provide an invoice for every order placed on Novinea. The invoice will be available for download on the thank you page, once your order has been placed. It is also available in the confirmation email that will be sent to you afterwards.
If you prefer to view your invoices later, simply log in to your customer account (if you created one before or when placing your order). The "My Orders" tab of your customer account will allow you to access all the invoices for your orders placed with us. You will then be able to view, download and print them at your convenience.
We pride ourselves on offering you a comprehensive and quality service, including flexible and convenient billing management options. If you have any questions about your invoices or are having trouble accessing them, please do not hesitate to contact our Customer Service. We will be happy to help you and answer all your questions.
It is possible to cancel an order placed by contacting our Customer Service by email: support@novinea.fr or by telephone on +33 9 67 26 91 92 .
Please note that if your order is already being prepared by our logistics team, you will no longer be able to cancel it. However, if you change your mind after receiving the package, you can request a return by making a request directly from your customer account or by contacting us again.
Delivery
Delivery times are given as an indication and will be confirmed in the order confirmation email.
Shipping costs are included in the rates for an all-inclusive service. All our shipments are insured and shipping terms vary depending on the total weight of your ordered items.
If you have any additional questions or require more detailed information on shipping costs and times for your particular order, please do not hesitate to contact our Customer Service. We are at your disposal to help you find the best solution for the delivery of your products.
If there is an error in your order on Novinea, we invite you to contact us quickly by telephone at +33 9 67 26 91 92 or by e-mail at support@novinea.fr so that we can take your request into account.
If your order has not yet been shipped, we will do our best to correct the error and respond to your request as soon as possible. We are here to help you resolve any issues that may arise with your order.
Exchange and Return
You have the possibility to return an item within 14 days from the date of receipt of your order, in the event that the item has not been custom-made according to your specifications in terms of dimensions, coating and materials.
If you are not satisfied with your order, you can choose to receive a refund, exchange the product or receive a gift card to spend on our website within one year.
To complete your procedures, log in to your Novinea customer account (if you have one) and follow the instructions in the "Returns and Exchanges" section. If you have not created a customer account, ask us to assist you in your procedures.
We are proud to be a company that takes responsibility for sustainable development and environmental protection.
When a returned product has not been used, we simply put it back in stock so it can find a new owner.
Otherwise, we have procedures in place and a network of specialized craftsmen to recondition it so as to give it a second life.
We are delighted to offer a service that delivers both exceptional quality and social responsibility, whilst giving new life to returned products.
We are sorry that you received a damaged item when ordering from Novinea. To resolve this issue, we must follow a standard procedure to ensure that your claim is handled quickly and efficiently.
Upon receipt of your order, if an item is damaged, we recommend that you do not accept the damaged merchandise or sign the delivery note with the words "damaged/broken product" briefly describing the damage.
Please immediately inform the carrier and our Customer Service of the damage in writing within 5 days of receipt by sending an email to support@novinea.fr .
For international orders, you have up to 14 days to report the damage. The damaged product must be carefully stored in its original packaging until our logistics team can arrange its collection.
We are here to help you resolve this issue in the quickest and most efficient way possible.
