IO - Suspension

PAYMENT

• Credit card, Apple Pay, Paypal, Bank transfer, Payment in installments with our partner Klarna.

DELIVERY

• Indicative delivery times are provided for each order.
• Delivery costs are calculated at the payment stage based on the country and the weight/volume of your products.
• Order tracking is available after receiving the shipping email, by logging into your Novinea account.
• You can choose a delivery slot based on the volume of your order, after contacting our team.
• We ask you to check your products carefully upon delivery and not to accept them in the event of defect or damage.

To learn more, see our shipping policy .

BACK

• You have 14 days after receipt of your order to exercise your right of withdrawal.
• Products made for you: to order or tailor-made cannot be returned, except in the event of a design defect or damage during transport.

TO MAKE A RETURN:

1. Place your item in its original packaging with its receipt.
2. Send us an email to support@novinea.fr or go to your Novinea account area and make your return request by selecting your item in the “Returns” section. We take care of the rest, nothing could be simpler!

If you need help, contact us for this process.

See our returns and refund policy to learn more.

We are here to listen to you and will be happy to answer all your questions and guide you in your choices.

• CALL US:

Monday - Saturday: 10 a.m. - 7 p.m., +33 9.67.26.91.92

• WRITE U.S :

support@novinea.fr or via this form